Hours of Operation
Monday – Friday 8:30 am until 5:00 pm CST

Normal Buisness Hours Phone
T. 281 367 5233 – If no answer please leave a message with contact information, a brief description of the reason for the call, and the date and time of the call. We will return the phone call during normal business hours.

Outside of Normal Business Hours Phone
T. 281 367 5233 – If no answer please leave a message with contact information, a brief description of the reason for the call, and the date and time of the call. We will return the phone call during normal business hours.
Production Critical Emergencies
If no response from Support Phone within 2 hours call Lamar Hutcherson T. 832 865 9831

Email
support@genesisgaming.com with subject line “Casino Name – Brief description of the issue.” Provide as much detail as possible about the issue being reported. If there are any documents relating to the issue (screen shots are helpful), please attach these to the email. This email will create an issue in the Internet based support tool and a tracking number will be assigned to the issue.

Customer Login
Login to support.genesisgaming.com using the login information provided at the time the account is set up. If an online account is needed, send an email request to support with the Subject of “Casino Name – New Online Account Request”. In the body of the text please provide you Name and Contact information, phone numbers and email address and one will be created for you. You will receive a notification via email with the Internet address and Login information.